HIGHTOWER: Why People Hate Banks

You want to know why people hate banks? It's because banks hate people.Some years ago when I took out a mortgage from Franklin Savings to buy my little house in Austin, Texas, Bob was my bank officer. Nice guy. And if I had a problem or question, I could just call-up Bob, or even pop-over to see him -- they always had a pot of fresh coffee going.But this was before America's banking system was "improved" by having nearly all local banks gobbled-up by national MegaBanks. Now, Bob is gone, and I am in the clutches of something called Mellon Mortgage Company. I don't know anyone there, and even if I did, I couldn't pop-over to have a cup of coffee with them, since they don't have an office here -- they're in Kansas.This month, I had a question about my account. No problem, the new high-tech MegaBanks have all the latest computer gizmos to make them super-efficient. So I call the toll-free Customer Service Line. "All circuits are busy. Please try later." I try later. I get the same machine. I try again . . . and again . . . and again.Finally, I call Mellon's regular number in Kansas and on my quarter. I get voice mail, which takes an eon before telling me which button to press for an actual human. That number rings fifteen times before the human pops-on with practiced cheeriness: "How may I help you?" By answering a question about my mortgage, I reply. "That is handled in Denver," she tells me, still cheery, "let me give you our Customer Service line . . . ." I've been trying that all afternoon, I interrupt. "If you try early in the morning you'll have a better chance of getting through," she instructs me, now less cheerful. Isn't there an office number there, I ask? "If you'd like to try it, here it is," she responds testily.I try it "All circuits are busy . . . ."That's why people hate banks.

Understand the importance of honest news ?

So do we.

The past year has been the most arduous of our lives. The Covid-19 pandemic continues to be catastrophic not only to our health - mental and physical - but also to the stability of millions of people. For all of us independent news organizations, it’s no exception.

We’ve covered everything thrown at us this past year and will continue to do so with your support. We’ve always understood the importance of calling out corruption, regardless of political affiliation.

We need your support in this difficult time. Every reader contribution, no matter the amount, makes a difference in allowing our newsroom to bring you the stories that matter, at a time when being informed is more important than ever. Invest with us.

Make a one-time contribution to Alternet All Access, or click here to become a subscriber. Thank you.

Click to donate by check.

DonateDonate by credit card
Donate by Paypal
{{ post.roar_specific_data.api_data.analytics }}
@2022 - AlterNet Media Inc. All Rights Reserved. - "Poynter" fonts provided by fontsempire.com.