Corporate Crime by Nickel and Dime

By Russell Mokhiber, ReclaimDemocracy.org. Posted March 6, 2008.

What's the fastest growing corporate crime in America?

Corruption? Pollution? Market manipulation? Securities fraud? No.

It's hidden fees.

It's how the giant credit card, cell phone, cable, and banking corporations nickel and dime you to death. And there are literally scores of hidden fees with more being proliferated every day.

Bounce a check? That will be a $39 bounced check fee.

One day late on your credit card payment? That will be a $39 late payment fee -- and we'll hike your interest rate from the introductory 0.00 percent to 15.99 percent.

Towel fee. Towel fee?

Yeah, you get one of those deals on a swank hotel. And you show up at the hotel and get hit with a $30 a day resort fee -- including a towel fee. In case you go to the pool and use the towels. Or even if you don't. Pay the fee.

Here's one of my favorites -- the ATM denial fee. You go to your ATM machine and ask for $400 in cash. You get back a note from the ATM machine saying -- sorry, but your daily limit is $300.

So, you ask for $300. The machine spits out the $300, you grab your card and walk away. Next month, you get your statement. And there it is -- $1.50. ATM denial fee.

Bob Sullivan has written one of the best consumer books of recent decades -- Gotcha Capitalism: How Hidden Fees Rip You Off Every Day -- and What You Can Do About It (Ballantine Books, 2008). Call him the Upton Sinclair of the modern corporate jungle.

It has yet to be reviewed by the mainstream press, but on the weight of a couple of interviews on National Public Radio, it has already broken into the New York Times Paperback Advice Top Ten.

And that's not an easy list to break into. Five of the top ten books on that list are diet books -- with the top two being Skinny Bitch and Skinny Bitch in the Kitch.

If there were a top ten corporate crime books of all time list, Gotcha Capitalism would be on it.

In an interview with Corporate Crime Reporter, Sullivan said he knew something was up with the book because every time he's interviewed about it, he gets a few minutes into his pitch and the interviewer interrupts with a horror story.

And in fact, that's how Sullivan compiled the stories for his book. A couple of years ago, he was in New Orleans covering Hurricane Katrina for MSNBC.com. He started a blog called the Red Tape Chronicles about the problems facing victims of the Hurricane.

But pretty soon, people were contacting him from all over the country about consumer problems of their own. It became clear that corporate rip-offs were a huge problem. Since starting the column two years ago, he has received 50,000 e-mail messages from consumers around the country. The biggest culprits were credit card companies, banks, cell phone companies and cable companies.

Sullivan conducted a survey of consumers nationwide, asking them to identify hidden fees in their most common purchases. And he estimates that the average consumer gets hit with $1000 a year in hidden fees. That comes out to $45 billion a year.

But that's clearly an underestimate. Consumer Reports magazine says that hidden fees cost consumers $215 billion a year -- or $4,000 a year per consumer.

That's more like it.

And then you have your $25 billion a year that brokerage firms skim off your retirement funds every year for essentially doing nothing. Or the real estate fees when you close on a house. Sullivan has a whole book of them.

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