Home
Archive
Columnists
Video
Blogs
Discuss
About
Search
Donate
Advertise
Advertisement
Advertisement
Advertisement
Advertisement
Register to Vote: Rock the Vote, powered by Working Assets Wireless
Advertisement
  • AlterNetYour turn

Support AlterNet
Do you value the information you're getting from AlterNet? Please show your support with a tax-deductible donation.


Feedback
Tell us how we're doing.

Your Local News -- Dateline New Delhi

By Barbara Ehrenreich, AlterNet. Posted May 16, 2007.


With a local news outlet in California recruiting reporters in India, no one can pretend any longer that we have a global monopoly on intellect and innovation.

Share and save this post:
Digg iconDelicious iconReddit iconFark iconYahoo! iconNewsvine! iconFacebook iconNewsTrust icon

Also in Top Stories

Sleeping Around Craigslist
Anna Reed, Lily Penza, East Bay Express

Bush's Secret Army of Snoops and Snitches
Matthew Rothschild, The Progressive

Michael Pollan on What's Wrong with Environmentalism
Kate Cheney Davidson, Yale Environment 360

A Peak Oil Prophet Imagines Life in America After Wal-Mart
Michelle Nijhuis, Grist.org

Sci-Fi Heroes Take on the System
Roya Rastegar, ColorLines

Billionaires Are Gouging Your Grandparents
Brave New Films, Brave New Films

Online Activists Keep the Pressure on Obama
Ari Melber, TheNation.com

More stories by Barbara Ehrenreich

Get AlterNet in
your mailbox!

 
Advertisement

The world may be flat, as New York Times columnist Thomas Friedman has written, but I always liked to think I was standing on a hill. Now comes the news that pasadenanow.com, a local news site, is recruiting reporters in India. The website’s editor points out that he can get two Indian reporters for a mere $20,800 a year -- and no, they won’t be commuting from New Delhi. Since Pasadena’s city council meetings can be observed on the web, the Indian reporters will be able to cover local politics from half the planet away. And if they ever feel a need to see the potholes of Pasadena, there’s always Google Earth.

Excuse me, but isn't this more or less what former New York Times reporter Jayson Blair was fired for -- pretending to report from sites around the country while he was actually holed up in his Brooklyn apartment? Or will pasadenanow.com be honest enough to give its new reporters datelines in Delhi (or wherever they live)?

I should have seen it coming. In the eighties, US companies began outsourcing the manufacturing of everything from garments to steel, leaving whole cities to die. Education was the recommended solution for the unemployed, because in the globalized future, Americans would be world’s brains, while Mexicans and Malaysians would provide the hands. Let the low-end, repetitive jobs scatter to the ends of the earth, we were told -- the intellectual and creative work would stay right here.

So no one really complained when the back office and call center jobs migrated to India in the nineties: Who needed them? We would still be the brains of global business. When the IT jobs started drifting away, we were at first assured that only the more "routine" ones were outsourceable. As for all the laid-off techies, they were smart enough to develop new skills, right?

But no one can pretend any longer that we have a global monopoly on intellect and innovation. Look at the "telemedicine" trend, which has radiologists in India and Lebanon reading CT scans for hospitals in Altoona and Chicago. Or -- and this was never supposed to happen -- the growing outsourcing of R&D, with scores of companies opening labs in India or China -- "Chindia," as they are known in the biz lit. In 2005, a Microsoft manager told the Financial Times that "The question is how you make [the Chinese] truly creative, truly innovative." Whoops -- weren’t we supposed to be the innovators?

Still, writing was believed to be safe -- the last stronghold of Western creativity. Explaining the outsourcing of almost every newspaper function, including copy-editing, the billionaire CEO of a consortium of Irish newspapers wrote: ''With the exception of the magic of writing and editing news ... almost every other function, except printing, is location-indifferent." But the magic has clearly been fading, starting two years ago when Reuters started outsourcing its Wall Street coverage to Bangalore. Is there nothing an actual, on-site, American can’t do better than anyone else?

In the Pasadena case, I can’t even complain, as US-based Reuters’ workers did when their jobs were outsourced, that the quality of journalism will suffer as a result. One of the Indian reporters just hired by pasadenanow.com has a degree from the Graduate School of Journalism at UC Berkeley, which is one of the three or four best j-schools in the country. I have taught there myself, and know that the students are scarily smart. Too bad that they these reporters couldn’t get real journalism jobs, at normal American wages, but American newspapers are axing good journalists even as I write.

No, I don’t resent the Indians for moving in on the kind of work I do. I just wish the next time some managers get the idea of cost-saving through outsourcing they’d go for the CEO’s job. That’s where the big bucks are, and there’s no reason to think a Chinese or Indian person couldn’t do a CEO’s work, whatever it may be, perfectly adequately, and at less than a tenth of the price. As for me, I’m retraining as a massage therapist, at least until they figure out how to do that from Mumbai.

Digg!

See more stories tagged with: india, journalism, pasadena, news, outsourcing

Barbara Ehrenreich is the author of 13 books, most recently "Bait and Switch: The (Futile) Pursuit of the American Dream."

Liked this story? Get top stories in your inbox each week from AlterNet! Sign up now »


Advertisement

 

Comments Turn comments off sitewide Give us feedback »
Comments closed.
The comments for this story have been closed. Thank you to everyone who participated.
View:
Thomas Friedman
Posted by: CatDad on May 16, 2007 3:46 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
It would be poetic justice to see Thomas Friedman's job fall victim to the very forces that he advocates..yet, the man married into a billion-dollar real estate family...so that's why can spew his neoconservative globalization trash in the "liberal" NYT and never have to worry about anything. Other than blue-collar work that requires a license such as being a nurse or plumber, which cannot be outsourced...the future looks bleak for American workers.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Thomas Friedman Posted by: KeepsonTickn
I love this topic because liberals really don't want a more equal world
Posted by: Bobsays on May 16, 2007 4:56 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
It may be called 'outsourcing' but it is basically the business version of the Millennium Development Goals. We are now in the process of seeing our wages go down and those of people in the developing world go up. That IS social justice on a massive scale. If liberals care about people in other countries, and want to do more than send armies of well-meaning but ineffective charities to these countries, then they should be supporting business and business outsourcing.

This common complaint that it only serves the interests of bosses because they are chasing lower wages and prices, is misleading from an economic standpoint. First off, rich people and entrepreneurs in our society already get rich on a phenomenal level (just look at all the dotcom billionaires and the real estate tycoons). Having a problem with rich people is another debate. Secondly, just look at how much those Indian journalists are being paid: crappy by our standards but unbelievable by theirs. This is historically important. It also means economically that it will only take five more years for Indian salaries to be very close to ours. No way will educated and ambitious Indians accept being treated badly and paid poorly. Now, for outsourcers, there are a limited number of developing countries where people read and write English with flair. And India really is the best at it. So the wages will come back up again.

And I know from personal experience on this because a friend of mine had his job outsourced to India, so I know it hurts, but it can't be stopped if we are serious about ending global inequalities.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» not quite Posted by: Jesse
» only time will tell Posted by: Lector
» RE: only time will tell Posted by: Bobsays
» Ending global inequalities? Posted by: Gravitas
» Current Business Strategy Posted by: apophenia_monkey
The Real Elephant in the Room
Posted by: phshafe on May 16, 2007 5:51 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Outsourcing of jobs previously held by Americans has been a huge issue for some years now, with monumental negative impact on American life. Somehow, the true middle class life that so many of us grew up with in the 1960's to 70's declined into a struggle for existence, even as we gazed. Lost jobs and downward pressure on wages has to account for much of that, as well as for the surreal challenges confronting our young people as they try to start their careers.

But globalization and its job outsourcing may, in turn, be facing its demise due to the coming energy Armageddon. Recent news stories have reported that grocers have begun to act on the economics of surging oil prices by buying locally -- and I see this more and more in local grocery stores. Enrollment in quilting and sewing classes is very high, as more and more of us wean ourselves away from the 12,000 mile supply lines to the cheap labor factories of the third world. The reign of the megacorporation and its shortchanging of American labor is facing its end, and not due to anything related to ethics or justice (except maybe poetic justice) -- but rather, due to sheer overwhelming energy economics that its own once great power cannot overturn.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

I hope it's just a matter of timing, but...
Posted by: Sojourner on May 16, 2007 6:01 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I shall have to speak again later today with one of those east Indian voices I talked with on the telephone yesterday. Since they have taken over the call center management of my credit card accounts, I so far have spent hours struggling to keep them straight. Recently I cancelled several accounts because they were repeatedly mishandled.

Rather than solving the problem I called about yesterday, I see that it has been exacerbated.

I have had similar results when calling similar east Indian helplines for computer upgrades. I cannot understand them. Either they cannot understand me, or they are simply incompetent.

Those holders of my credit accounts may be saving big bucks by using overseas workers. How about a discount for me for spending so much of my time on hold and then teaching them how to do their job?

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Cons now care about global wages?
Posted by: apeshow on May 16, 2007 7:55 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Amazing when anything benefits big business their hearts bleed for the very people they are exploiting by squawking about all the good to come to those 3rd world countries. They've coined the phrase "protectionism" in a negative light when every other reasonable govt knows its smart to protect your workers.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Interesting on what hasn't been said about outsourcing
Posted by: ReallyBearish on May 16, 2007 8:35 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
We've had millions of jobs shipped overseas. What about the quality of the goods produced by this cheap labor? Unless you folks have been living under a rock, remember the wheat gluten fiasco? The Chinese still haven't done anything about the problem except to find a flunky to arrest (while they keep selling the toxic produce to their own people).

Meanwhile, the toxins have filtered into chicken and fish produced in China and shipped to the USA.

This system makes no sense. Ok, the Chinese don't give a crap about poisoning their own people, the air, water, etc. We do. It also doesn't make sense in an era of rising energy costs to ship wheat to China to have it processed (without health or environmental controls).

The crash is coming. As Herbert Stein in the Nixon Administration used to say, things that can't go on forever, won't.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

The underlying conceit behind outsourcing
Posted by: DaBear on May 16, 2007 9:36 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
is that it's not merely about dollars (cheap labor) it's about control with no accountability/responsibility. Take Sprint, for example. A year or so ago they outsourced their "Customer Care" (a euphemism for we-don't-give-a-shit-just-pay-your-bill-and-trust-us) to India. These poor schmucks on the other side of the planet have no power to do anything, no supervisors who have that power either to respond to customer needs. There are class actions against Sprint winding their way through the courts. When customers have been overbilled multiple times across a year, customers have only gotten results by attorneys threatening the CEO or filing complaints with the FCC (which go nowhere, but it makes a point with a bean counter). Outsourcing is really about being a robber baron: I can rape you and make you thank me for it and smile to boot. It's Bush-league corporate style. It's about getting obscenely rich while not having to give a shit, period.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

NEEDED: A national NO-BUY list of U.S. companies that send jobs overseas.
Posted by: TheTruthSeeker on May 16, 2007 9:44 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
What if American workers boycotted U.S. companies that shipped jobs overseas? Would such a tactic bring those positions back to the United States?

I don’t know the answer, but I think an organized national consumer revolt is worth considering.

Suppose we targeted Dell Computers. Managed by big Bush supporter Michael Dell, the company has a history of utilizing cheap labor, including inmates in federal prisons to swap out faulty motherboards that contained toxic materials.

To increase profits, Dell is moving much of its customer-care division to India. Americans could perform the work much better, of course, but not for the bottom-feeding wages Dell will pay English-speaking employees in Southern Asia.

So here’s my plan. Start a nation-wide boycott against Dell the same way Media Matters went after Don Imus. No more buying Dell PCs and peripherals until the company shuts down its operations in India and returns those jobs to the USA.

If the NO-BUY campaign worked, it would target another U.S. job exporter, followed by the next biggest one, etc. What do you think, fellow AlterNet bloggers?

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» A great idea Posted by: Gravitas
City Council reporting is the field work of journalism
Posted by: gdieken on May 16, 2007 10:16 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Like picking tomatoes in the sun, meeting reporting is mostly uncomfortable boredom. Many small papers can't pay someone to do it. Given this reality, outsourcing is a bright choice in a pallet of few choices.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

this article itself deserves some critique
Posted by: vmn on May 16, 2007 8:32 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I began reading this article with a silent hope for some analysis on outsourcing that would not fall into the ultimately "they are stealing our jobs" soliloquy. Sadly, this piece does not prove to be an exception, despite its perhaps noble intentions. It's instead a veritable aria of nativist anxieties, trilling their way to a crescendo of white fear, all below the surface of a techno dance beat. It assumes an audience entirely composed of US citizens who affiliate with their Americanness in all sorts of troubling ways. In this sense, reading it is an insightful study into the discourses that shape "Americanness." I wish to ask the author, just what is your "kind of work" and what makes it so solidly American? How do the ways you've been conditioned into your specific "kind of "Americanness buttress this sense of exclusive birthright to intellectualism? Why are Asian students in Berkeley "scarily smart", are they supposed to feel flattered by that comment? I bet they might notice where the author would not, the fears that shape the adverb 'scarily' and the condescension and racism that leads the author to remark as if it's such a revelation that nonwhite people really 'can write well'.... Has the author done any research on class in India and China (two might I add really large and diverse countries) and the effects of European colonialist ventures and projects on the lives of people there throughout history (because it did not just start yesterday, might i add), or considered how deep deep classism severely limits just who can study in US j-schools? I wondered if I was reading into the article too much, but the more I read, the more I realize that it's informed by a perspective that deserves examination, and unpacking. (to note: the fantasy of americans receiving tele-massages from Mumbai is worth looking at closely, as it reflects a neo-colonialist vision that is disturbing).

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Welcome to the new democracy – poverty for (nearly) everyone.
Posted by: monkeywrench on May 16, 2007 8:45 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
From the article:
"Is there nothing an actual, on-site, American can’t do better than anyone else?"

It is not about doing anything better; it is about doing everything CHEAPER. If corporations ever figure out how to teach monkeys sewing and mechanical skills, a lot of third-world laborers (and not a few sweatshop workers right here in the good ol' USA) will be out of work. Of course, by that time, many more americans will be living in the boxes big-ticket items from the jungles of Borneo and Sumatra arrived in.

One bright spot, of course, is that restaurants and grocery stores cannot be outsourced – thereby providing sustenance for the millions of new dumpster divers our "free-market" economy's race to the bottom will produce.

The 21st century will be pivotal in human history; this will be the century when the "wheels fall off the wagon" for western culture, if not for all of humanity. We are living in interesting times – as in the ancient chinese curse.

(Oh, and on outsourcing CEOS: not a bad idea, but why stop there? We might as well outsource the presidency a well; after all, who in Bangalore or New Delhi could do a worse job of governing than the home-grown nincompoop we suffer with now?)

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

writer
Posted by: alterbard on May 17, 2007 1:30 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I'm glad to see the left is as hysterical as ever, even after
thirty-five years. The outsourcing of some news and editorial is reproducing what we've seen in the freelance writing market. Editors will choose a balance between the quality of the written piece and how much they have to pay the writer. And, believe me, there are a lot of freelance writers or wannabe's that will do it practically for free, both in America and Europe.

Business 2.0 tried outsourcing some editorial to India and it was a failure because of the time-zone differences and other problems of communication.

What I would be more concerned about is this "citizen journalism" where local readers will be more interested in the housewife or househusband account of some dog running in the street as children play, then the professional, staff writer's account of the local sanitation dept. Editors, one way or the other, are going to get very cheap copy and readers will eat it up.

I think what the internet has initiated is a massive rebellion against "experts" and "professionals;" ie. the reality shows. It will smooth out over time and maybe some interesting things will pop up through all the crap.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: writer Posted by: Bozwell