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Hold the Applause for Amazon.com

By Jeff Milchen, AlterNet. Posted August 13, 2005.


The hugely successful company -- now 10 years old -- contributed to the net loss of more than 2,000 independent book and music sellers during its first decade.

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In July, Amazon.com executives had more reasons to celebrate than just pre-selling 1.5 million copies of the latest Harry Potter hardcover. Spurred by a favorable second-quarter financial report, the company's stock value jumped 16 percent on July 27, wiping out six months of decline in a single day.

Then Amazon's tenth birthday sparked a wave of laudatory press coverage for founder Jeff Bezos and his "revolutionary business model." Which is great for Bezos -- but for me, evaluating Amazon's first decade revived some nagging concerns about the future of books and our decidedly un-free markets.

The "revolutionary" company lost billions of dollars -- an average of $376 million annually during its first eight years -- yet it kept enticing speculators to pump more money into the company's stock. Amazon's speculation-fueled growth contributed to the net loss of more than 2,000 independent book and music sellers during its first decade.

Unlike its independent competitors, Amazon operated in the casino economy of the stock market, not the world of market competition. Amazon accounts for only about seven percent of overall U.S. book sales, but in combination with the proliferation of book chains and mass discounters, its growth hurt independents substantially.

The American Booksellers Association (ABA), the major trade group of independent bookstores, saw its membership sliced nearly in half during Amazon's first decade (independents' market share for new books has now stabilized, at about 10 percent). While Amazon operated a legitimized Ponzi scheme for years, it was and still is subsidized by federal law.

In 1992, the U.S. Supreme Court interpreted the Constitution rather creatively for corporate benefit, ruling that states could not unilaterally decide to collect sales tax on catalog or Internet sales to in-state residents (unless authorized by Congress). To do so, the Court majority claimed, would unfairly disrupt the expectations of mail order and Internet businesses to operate free of sales taxes.

Congress thus far has failed to fix this discrepancy, despite its members' campaign rhetoric about "supporting small business." As a result, storefront businesses typically are burdened by a six to eight percent penalty on every sale (in the 45 states with statewide sales taxes).

Amazon's use of financial and political power to succeed wasn't a new model, but a cyber-version of what many chain stores have done for decades. State and local subsidies to book chains and big box discounters regularly disadvantage community businesses and distort market competition.

For example, Wal-Mart (the fastest-growing book seller) alone has extracted well over $1 billion in such subsidies to build stores and distribution centers or to keep the company from following through on threats to shutter a store. Independent booksellers were also harmed for years by collusion between the largest chains and publishers to violate the Robinson-Patman Act -- written to prevent big business from using market dominance to eliminate competition.

Among other provisions, Robinson forbids retailers to "request" and receive terms of sale they know to be illegal (i.e., discounts not justified by economies of scale). The chains were accused of negotiating illegal discounts and perks unavailable to the independents.

Barnes and Noble, Borders, and publisher Penguin have all made multi-million dollar payments to groups of independent booksellers in recent years to settle antitrust complaints, but the payments came too late for countless community bookstores driven out of business by a combination of these anti-market conditions before the settlements. All of this is disturbing to anyone who values market competition.


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Jeff Milchen directs ReclaimDemocracy.org, a non-profit organization working to restore citizen authority over corporations. He was a co-founder of the American Independent Business Alliance.

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This article has a lot of flaws in it's logic and assumptions
Posted by: iamsenstiveyellow on Aug 13, 2005 3:57 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
First, on the sales tax issue, any shipping costs on books which tend to be weighty, wipe out any sales tax costs savings. Secondly Ma and Pa book stores still exist where they are efficient or fill a niche. Then there is Barnes and Noble and other large chain book stores which still do quite well. Also, internet sites and Amazon made/make it possible to sell used books for next to nothing. The internet itself made it possible, not just Amazon. There is no monopoly or antitrust, once again the public has decided that this is the way to go. Also, don't forget WalMart and Target move out a lot of books. As far as the diversity of thought being diminished, it's actually just the opposite. Blogs make it possible for any group or individual to "publish" their thoughts. That trend is proliferating. If the author wants to state that Amazon sucks as a company that's an interesting proposition. The facts do not support that proposition. Companies like Amazon are helping individuals become efficient. That's why they are successful.

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» How many? Posted by: WhatNow?
Don't Blame Amazon.com
Posted by: ColumbusLee on Aug 13, 2005 7:11 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I would have hope the author does a little more research on the problem of independent bookstores before he writes. To put the blame on Amazon.com for the demise of independent bookstores shows a lack of research, the age of the author, or both.

For years there were only two places to buy books, either independent bookstores or your local mall where you could buy books from a chain such as WaldenBooks. During that time any independent bookstore no matter how poorly run could exist against the “Mall Bookstores.”

Then along came Barnes & Noble and Borders This was before Amazon.Com or the Internet existed. Independent bookstores either found a way to compete against these two chains or they went out of business.

During that time I watched the independent bookstore, Chester County Bookstore grow from 1000 square feet to 49,900 square feet. For years when you went into the store you had to walk around piles of books on the floor as they grew and grew while other bookstores were going out of business.

Chester County Bookstore has kept Barnes & Noble and Borders at bay in a very tough market outside of Philadelphia, Pennsylvania since 1982.

Please check out their website to see an independent bookstore that has been successful against all types of completion in a far more competitive environment than Bozeman, MT.

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» RE: Don't Blame Amazon.com Posted by: ALANHESTER
» RE: Don't Blame Amazon.com Posted by: ColumbusLee
Let them eat independent bookstores?
Posted by: CrystalD on Aug 13, 2005 8:21 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
The author forgets that not everyone in the pre-Amazon days had access to good quality independent bookstores. If you lived in a large city or university town, then you probably did. But if you lived in a suburb or backwater you were pretty much SOL. It was the mall or nothing. When I was a book-hungry teenager I had to make the trip from my suburb to Berkeley or San Francisco to find rare, esoteric or any book that wasn't mass-market.

Online bookstores have made it possible for people living in the boonies or in areas not noted for sophisticated culture to have access to books that their local mall might not carry. It's also made it possible to buy really good USED books for a lot less than one would pay for the new edition. I'm a student, and let me tell you that buying used textbooks is a godsend! I've also been able to find out-of-print books for quite reasonable prices.

I think that online bookstores have proven to be a godsend for the many people who were not adequately served by bricks-and-mortar bookstores. And the author of this piece comes off as yet another smug proggie who doesn't have a clue that not everyone has access to the kind of good independent bookstores he idolizes.

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Err...gee...I buy lots of CDs from Amazon.com
Posted by: sausage on Aug 13, 2005 8:25 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Yep, I'm a creep. But it's just so darned convenient. Just a couple fo clicks and my merchandise is on its way. It keeps my friends at the Post Office working (I prefer letter carrier delivery when that option's available.) I can find out more about a product at Amazon.com than asking questions to a minimum wage teenaged slacker at a retail store. But most of all, I don't have to spend my cash on gas.

See if I want to go to a bookstore these days I have to drive several miles to my nearest Barns and Noble or Boarders. It's sad but true that in a metropolitian area of 300,000 plus there are no locally owned bookstores. Especially not in my neighborhood.

Oh, it's not that I didn't patronize my favority one-woman bookstore. I just couldn't buy enough books to keep her solvent. In my neighborhood the mom and pop hardware store is more important to the folks in the area. And, for a working class neighborhood, it is fairly economically vibrant: several family owned restaurants, numerous barber shops and beauty salons, an independently own and operated grocery store, a bakery...well I can prattle on and on. But, y'know, a bookstore wasn't a high priority around here. And with a branch public library in the area...well, there really wasn't much need for an independent bookseller.

Sorry to sound like an Amazon.com shill but that's the way it is from my perspective.

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Some problems the critic here
Posted by: Eross8x on Aug 13, 2005 9:14 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Wow, this article touched as nerve with some folks!

I'm puzzled by some of the Amazon defenders here. Shipping costs are a business cost paid by independent stores, too -- The fact that Amazon pays shipping and therefore exempting the corporation from sales tax is OK, makes no sense. And saying a decline of literary diversity is made up for by blogs is just absurd -- they're in no way comparable.

The article was careful to point out that Amazon was one of many anti-market biases that hurt independents.

The article made some great points that should be part of regular reporting-very interesting.

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Taxes never help. That's why they're called "Taxes".
Posted by: jbeeso on Aug 13, 2005 10:13 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Next, states must be permitted to collect the same sales taxes on Internet and mail orders that they do on storefront sales. Senators Byron Dorgan, D-S.D. and Michael Enzi, R-Wyo, are re-introducing a bill to create that authority this year. (Of course, states could -- but won't -- level the playing field by replacing sales taxes with something else entirely.)

I fail to see how charging more taxes solves a perceived market problem. Any problem. Whatsoever.

However, I understand thje author's reasoning: knee jerk liberalism, and disdain for successful companies.

But just to be fair: many states do exactly as the author suggests--they DO collect sales taxes on mailorder/internet goods. My state has a form at the end of the booklet, requiring you to declare any such items purchased out of state and imported, and then you must figure state and local sales tax on said items. ...and write a check for the balance, payable to GOVERNMENT.

So, the author's point on taxing people is somewhat obsolete: people are already taxed to death, even on mail order/internet items in many states...its a trend I expect to grow.

Hope the author can rest easy now.

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tales of a book junkie
Posted by: ned on Aug 13, 2005 1:54 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I am a book junkie pure and simple. And like any junkie, it doesn't much matter any more where I get my fix. Yes, in a perfect world independent booksellers would prosper in every city. Fact is they don't and I'm not sure it's the fault of B&N, Borders or Amazon. I live in a major metro area in Florida and we have two independents. One caters to a university - take away text book sales and they would be out of business tonight. The other is a large family affair that's been here forever - doesn't serve coffee and isn't open nights, yet has stayed in business despite the big chains and Amazon. I buy books at all of them. Also Amazon. If a title isn't in stock, and needs to be special ordered I go to Amazon. If its a trade publication, the local retailer typically gets a 40% discount and sells it to me at full list and then charges sales tax. If it's a more obsure title from a publisher they usually don't want to bother and if they do they want payment up front (since they don't get as much of a discount and often can't return the book if you decide not to buy) and will charge you the shipping to boot. I like to buy (and sell) used when I can and Amazon beats the indies here. If I want to buy Title X, at Amazon I get a list of used offerings. If I want to sell Title X, my listing is one click away after someone has searched for it at Amazon - or been directed there form almost anywhere on the web. If I want to sell the book at the local indie, they may or may not want it and will only give me pennies for it - unless it is rare. At Amazon I set my own price, mindful, of course, of what others are listing the same title for and the percentage Amazom will get (Unlike eBay, Amazon doesn't charge to list and only collect when title sells).
Don't get me wrong, I love indies, have worked for them and continue to patronize them. But I'm not wealthy and when it comes to supporting my habit every penny counts (I do draw the line at WalMart, however - won't go there). The economic landscape continues to evolve and booksellers like all businesses adapt or die.

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Respectfully disagree
Posted by: Tommy on Aug 13, 2005 4:41 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I consistently find books at a better price on Amazon or other online sites than I can find at any store. With purchases more than $25 shipping is free, so that's usually not a factor. And for someone like me who likes to buy new books that are actually new, I don't have to worry that my purchases have already been looked at by other customers. I don't think it's unreasonable to want a new book that doesn't have fingerprints, torn pages, bent covers and such.

How many independent bookstores went out of business in the ten years before Amazon started? I'm just curious, because from my understanding, small town bookstores are one of those businesses that are notoriously hard to make succeed for any length of time at all.

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Amazon's backorders should spur competition
Posted by: c2itok on Aug 13, 2005 5:15 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I don't like to order from Amazon because they put your books on backorder, and make you wait forever to get them. That should spur some competition. Amazon ZShops are good if you don't order from sellers who are below 4.8 rating since many of those ones don't even have the item in stock.

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karl47
Posted by: karl47 on Aug 13, 2005 6:13 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I still utilize my local (30 miles away) book seller.

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Amazon also provides outlet for independents/used sellers
Posted by: keego on Aug 14, 2005 7:28 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I sell books online-used books-Amazon provides a great market for that. There are independents/internet storefronts on Amazon too. Amazon offers a GREAT review process too. I'm a student &bought $350 worth of books (from used sellers) at $80 including shipping! That's QUITE a savings! As for independents, I live in a small town that has a small independently owned chain of stores in several neighboring towns. When Harry Potter's new book came out, this store was open for 1 hr at midnight to sell it. My kids were psyched so we stayed up late &drove 15 miles one way to get the book. The store was dangerously hot(They turned the air conditioner off &didn't want to turn it on for just 1hr.) The staff was unfriendly, unorganized &it wasan exercise in irritation. (We weren't allowed to browse other items-only Harry Potter could be bought) A young clerk barked orders about not opening the book in the store or prior to purchase even though nobody even could get a copy until they got to the counter. Everyone in line started calling him the "Potter Nazi". The store didn't play music or have fun at all which would have been nice for the kids. I got to the counter &bought 1book at FULL RETAIL of $31.67. I was APPALLED! I will NEVER go back there not for ANYTHING!!! The next day I was in Wal-mart &there was a stack of the books for $15.84!! There is a great independent bookstore in Iowa City called Prairie Lights Prairie Lights Website-a joyful &fascinating place to spend hours browsing. I would be amazed if stores like that ever die. You have to provide something to people other than just shelves of books to compete with chains. Atmosphere, specialties, quirky and friendly staff, coffee, overstuffed chairs, SOMETHING!! I will not patronize your store just because you are independent &I want to make a point-I patronize a store because it has what I need or want fast and cheap (Wal-mart) or offers a great place to browse and stimulates my intellect (Prairie Lights). Long live the chains & independents &may crappy independent stores that don't try to offer anything but shelves full of overpriced merchandise whose owners bitch &moan about chains, get what they deserve!

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A business model gives no certainty
Posted by: jobloe on Aug 14, 2005 9:56 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
It is human nature to resist change. This argument has been going on for longer than any of us have been alive.

To dress this story up as some sort of 'evil' is rediculous. Technology will always make something obsolete. Its in the very nature of invention, eg. to do something BETTER. And a simple period of reflection will allow anyone to come up with numerous examples;

internal combustion engine -> horse and buggy
PC -> typewriter
MP3 -> 'traditional' record stores
contraception -> celebacy

Most of the industries affected always complain that they are being 'threatend' by technology. This is actually true. There is no mandate that states somewhere that because you have a viable business model AT THE TIME, that you are forever gauranteed that it will be successful. To say that your failure is based on the external world just shifts the blame away form you, making it very easy to point fingers. There are also MANY examples of companies that CHANGED their business model to meet the changing world. Mitsubishi, for example, used to make airplanes. In fact they made the airplanes that bombed pearl harbor. Without going into all the details, they changed their business model over time, and now produce the tubes, and gadgets that make up much of our modern world.

Hey, AlterNet put out of business all the local alternative voices because its so much easier to post ONE page to thousands of people, than it is to print thousands of pages, one for each reader.

I wonder if the author detected even the smallest sense of irony that this article was no doubt typed on a computer, which did its part of knocking out they typewriter.

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Symptom of a Brave New World
Posted by: NoPCZone on Aug 14, 2005 10:49 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
The real problem is the concentration of media in the hands of a VERY FEW. Book Publishing, Magazine Publishing, Music Publishing, Newspaper content creation and Publishing, Magazine Publishing, Radio & Television content production, Recorded Music, Radio & TV broadcasting/cablecasting, Motion Picture Production and Retail Distribution of all of the above have been concentrated in the hands of a small number of multi-national conglomerates. The EXACT SAME conglomerates. Whatever happened to the anti-trust laws?

The big box book stores have not improved the lot of the average person and have, in fact, caused considerable harm. The Non-Fiction stacks that used to bristle with books serious titles are now filled with the latest Cable-News trash and the like. We as a society are awash in data but have very little useable information. The bookstore has joined the Newspaper, Newsmagazine and TV in being dumbed-down for the fast-turnover quick buck. Info-Speak is well on it's way, the only difference is that it is not coming from a Big Brother Government- it's coming from a highly consolidated media.

Amazon may actually be the antidote to this. The on-line sellers can carry a much wider variety than the mom & pops and will carry stuff the Barnes & Nobles of the world will not. I would rather a real Book Store, but since I don't live in Portland...

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A Small Press Perspective
Posted by: chazb on Aug 14, 2005 12:17 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
While well intentioned, one of Jeff Milchen's proposed solutions to the problem of the disappearance of the independent bookstores -- allowing states to charge sales tax on Internet book sales -- would actually make the situation far worse for small independent publishers.

The reason for this is that we would have to keep track of sales to customers in all 45 states with sales tax; and we'd have to send out periodic reports and payments to all 45 state governments. This would create a bookeeping and logistical nightmare for us (See Sharp Press) and for all other small presses, and would force a great many of us to stop selling books on line.

This would be truly unfortunate, because on-line sales, though a small percentage of the total, are significantly more profitable for small presses than bookstore sales. (The reason for this is that even though many of us heavily discount books for online sale -- to match or undercut amazon.com's prices -- there are no middlemen taking huge cuts.)

The Dorgan-Enzi legislation that Milchen so enthusiastically supports would do very little to help the remaining independent bookstores, given that chain bookstores comprise 65% - 70% of the book-trade market. But the Dorgan-Enzi legislation would seriously damage many, many small presses.

Ironically, this legislation would not only financially harm small presses, but would greatly reduce the number of small, online booksellers, leaving the field open to only the largest online sellers, such as Amazon and B&N.

I would urge readers to write to their senators telling them to oppose this badly misguided legislation.

Chaz Bufe
Publisher, See Sharp Press

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Frequent Amazon User....
Posted by: boogie_doggie on Aug 14, 2005 2:21 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
The article seems to imply that all books (and CDs and other stuff) sold on Amazon are actually in an Amazon warehouse somewhere, this is not the case. It operates closely to the eBay model with different vendors using Amazon as a way to get to buyers, and I'm sure many indies are doing this. In the 4 years I've used Amazon, I think I've only bought stuff directly from the company 10% of the time. Now I'm sure Amazon gets a kickback, but the benefits of reaching a nationwide customer base must be worth it.

When you think about the convienience, and the HUGE range of books and other products (I've never NOT found something I'm looking for on Amazon), I wish them another happy decade...

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Amazon supports right wing causes
Posted by: herb on Aug 14, 2005 4:06 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
When I must use the internet (I prefer browsing and paying full price to support local stores, but I live WAY back in the country) I use Powells.com.

Local governments should wake up and support local book stores with whatever means at their disposal. Local governments are like crack whores looking for a sales tax fix and flop on their backs for any corporate sugar daddy that comes along. If they gave just a little of that lucre to independents it would help a lot and begin to make me think that they are not just zombies controlled by our Fascist Corporate Elite.

I persist in being amazed at seemingly intelligent people (maybe articulate is not the same as intelligent, huh?) who go along with every right wing scam that comes along. If I have to buy it at Wall Mart, I don't need it. If Starbucks is the only choice, I don't have a choice. I drive little, and then with biodiesel. Etc.

Please folks, for our mutual survival interests, just get off your knees and stop servicing the "man." He does not love you, never will.

herb

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Sales Taxes
Posted by: javajoe on Aug 15, 2005 5:20 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
About the tax part of the issue.
I think that that sales taxes are regressive, because they impact people with the least money the most.
For this reason, not having a sales tax on internet purchases is good.

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Get a horse
Posted by: garyoke on Aug 15, 2005 6:03 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
I was stunned to read this article on alternet. I too, noted many of the flaws defined in the previous post. After reading the article, the image that came to mind was a scene in Orson Wellese film adaptation of The Magnificent Ambersons. The wealthy family is riding in their very expensive, very new Model T. This new fangled technological wonder soon gets caught in the mud along the unpaved paths previously used by carriages. A man on a horse passes the hapless fmaily during their attempts to extricate the vehicle from the mud. Mocking them, he rides by effortlessly and says "Get A Horse!". The audience of course, smiles knowingly, not only at the man's hubris, but of his naivete - -

Somethin's happenin, and you don't know what it is, do you Mr. Milchen? Or perhaps you do and you're simply scared. Or angry. Because you're the guy on the horse.

Amazon has changed the way I buy books. If a colleague mentions a great book, I can buy it before I forget the title. If a need a textbook, I can purchase it online and save significant money. And when I resell the book, I can earn more of my money back - even after amazon's commision - than the paltry sum offered by the used book store (10% of cover value? who are they kidding) I can keep an eye out for rare titles and grab them when their listed. I can peruse other's people's thoughts and reviews of the books - or CDs, or computers, or camera equipment - and get some surprising good feedback. After reading a particular insightful piece of feedback or reader review, I can go to that reader's list of suggestions and take a chance on another good read after reading his/her thoughts on why it was suggested. And if I don't care for it, well, I can just re-sell it on amazon.

Half a century ago my grandfather owned a "Variety Store" in Brooklyn NY. He sold lightbulbs, extension plugs, mops, pails, housecleaners, etc. An entire store of items that sold for cents. An entire store that is now along Aisle 5 of my local supermarket. The retail industry is changing to meet the changing nature of the marketplace, and the changing needs of the consumer. And as for bookstores, well, I could tell you another story about the Spin-O-Rama record shop in Brooklyn in the 60s, but my son needs to get online to download some music.

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Amazon.com Put my Books on the Global Map
Posted by: Barba on Aug 15, 2005 7:00 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Yes, many of the articles below reflect a truth but a bigger truth is that the world CHANGED. Wal-Mart, Amazon, Victoria's Secret, and the American Socialization for I WANT IT NOW made this happen. Don't blame Amazon because it gave America what it wanted. Blame Americans for not understand "Deferred Gratification." Les Barba, Life Imitating Death, now on sale at www.amazon.com.

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Paul Cardwell
Posted by: Paul Cardwell on Aug 15, 2005 8:40 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
Amazon is only half the problem. Until a decade ago, which predates Amazon, I was an 18 year veteran book retailer. There was distinct anti-free enterprise activity by the capitalist controlled US government even then. I would often be able to buy a book at retail from one of my chain competitors more cheaply than I could from a wholesaler!

Ironically, during the many gerrymanderings, my town was in the First Texas congressional district, represented by Wright Patman - of the Robinson-Patman act which outlawed this kind of price discrimination, is still on the books, and is still ignored by the government sworn to uphold that law.

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Books are a commodity
Posted by: mdwoade on Aug 15, 2005 9:43 AM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
A small hardware store offers you personalized service, consistent quality in tools and hardware, and a slightly higher price. A specialty record store may offer you expert knowledge about jazz, a wide selection, and a slightly higher price. A children's bookstore can offer you a wide selection, a wonderful atmosphere, and a slightly higher price. I am perfectly willing to pay that little bit more to get that little bit extra.
Most bookstores are general purpose stores that have less selection, higher prices, and exactly the same books that the large stores have. Why would I want to pay a premium to buy Harry Potter? What are the chances I will find the latest book on web design? If I am interested in mainstream culture, I can read book reviews; if I am interested in niche products, I probably know more about those books than the person at the bookstore. I have watched in dismay as virtually every small bookstore I know has closed up, and I felt stifled by the selection at the large retail bookstores. I buy techical computer books and old time, Appalacian mountain music. For me, online shopping, including Amazon, lets me buy books and records I cannot find at a mortar and bricks store, period.

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Ponzi
Posted by: barrykryshka on Aug 17, 2005 2:25 PM   
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The way I see it, Amazon takes money from shareholders and uses that "capital" to sell products below their cost, in an attempt to build market share. They somehow hope to maintain that market share even after their capital stops flowing in, and shareholders start to expect some profits, forcing their prices up to realistic levels. Good luck with that guys! Sounds like a real sustainable business plan.

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