5 Customers Who Flipped Their Lids at Infuriating Corporations
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Sure enough, Whirlpool, Maytag’s parent company, was in touch right away, and her machine was fixed within days. Armstrong also received a free washer from Bosch, which she donated to a local women’s shelter.
4. Woman, 22, gets Bank of America to reverse decision about $5 fee
Molly Katchpole proves that a part-time nanny in her early 20s can go up against one of the biggest banks in the world, and win. Late last year, Katchpole started a petition targeting Bank of America’s proposed $5 monthly fee on the popular website Change.org. “The American people bailed out Bank of America during a financial crisis the banks helped create. You paid zero dollars in federal income tax last year. And now your bank is profiting, raking in $2 billion in profits last quarter alone,” the petition letter read. “How can you justify squeezing another $60 a year from your debit card customers? This is despicable.”
Katchpole’s petition garnered over 306,000 signatures and helped fuel broad consumer anger about the fee. Bank of America eventually backed down on the fee, as did Verizon when Katchpole targeted the company over a proposed $2 fee to make payments online. Although banks and other companies continue to hit consumers with new fees all the time, Katchpole’s successes show that companies will listen if consumers speak up loud enough.
5. Guy goes on rampage at T-Mobile after being refused refund
Ok, so this guy was clearly in the wrong; he wanted a refund for an item that fell outside the stated refund terms. And the way he responded, by completely trashing a T-Mobile store in Manchester, England, is not advisable. But haven’t you ever gotten so upset at a store that you wanted to methodically rip everything off the walls, then spray the whole place down with a couple of fire extinguishers before calmly awaiting your own arrest? No? Well, anyway, he did.
Lauren Kelley is the activism and gender editor at AlterNet and a freelance journalist based in New York City. Her work has appeared in Salon, Time Out New York, the L Magazine, and other publications. Follow her on Twitter.