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Wells Fargo and Other Megabanks Don't Care About Your Business -- So Move Your Money!

Big banks are not serving you, so why not take your business to a credit union or small bank?
 
 
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Last month banking goliath Wells Fargo, the big bank with most branches nationwide, announced another round of fees on basic checking accounts. Customers in six states will have to pay $7 a month if they receive paper statements, $5 if they get them online. The fees can be waived if the customer direct-deposits more than $500 a month, or maintains a balance of $1,500.

Wells Fargo customers in Georgia, Delaware, Connecticut, New Jersey, New York, and Pennsylvania will be hit beginning in May, and the bank expects to expand it across the country in the coming months. While this fee is more narrowly targeted than the across-the-board debit card fees Bank of America attempted to enact last fall (until it backed down in the face of a wrathful public), it is part of a nationwide trend wherein Big Banks relentlessly penalize consumers for basic services. The banking industry, as Lynn Parramore noted on AlterNet, has become an oligopoly, with big players colluding to extract fees from customers, whether or not there is any justification for doing so.

Wells Fargo’s new fee, and others like it, shows that the banks were not put off their course by last year’s protests. Ordinary consumers have a strictly limited ability to hurt the big banks, which mostly depend on much larger clients for their business. Bank of America’s retraction last year was not a game-changing victory, just a temporary setback.

"The biggest banks support an infrastructure that it’s not clear if consumers benefit from, or that they necessarily benefit from consumers,” says Mike Konczal, a fellow with the Roosevelt Institute who blogs at Rortybomb. “Facilitating the means of payment is one of the core things we want from a banking sector. And banks are basically saying we want to make this really difficult for you. This is exactly the kind of stuff we bailed them out to prevent them from failing to do.”

If you were to ask a random passerby what she wants from a bank, a checking account easily accessible by debit card would likely top her list. The big banks do not have the same priorities. The average checking account does not make them much, if any, money, and paying all those cheery bank tellers and mailing statements is awfully expensive.

In the bad old days, the banks made up for this by hitting you with sly undercover fees and charging merchants exorbitant interchange fees, where the financiers take a percentage of any purchase made by a plastic card. (These charges are the reason why many small businesses only take cash.).

New regulations passed by the Democratic 111th Congress and signed by President Obama—largely within the Dodd Frank law—make it much harder to hit customers and merchants with hidden fees. But for the big banks, checking accounts, debit cards, and the everyday consumers that rely on them are only worthwhile if they hemorrhage money. So the big banks, which do most of their business in the capital markets and other high financial venues anyway, are finding new ways to bleed us.

As Felix Salmon shows in this chart, the big banking institutions have uniformly decided that free checking isn’t a service they want to offer anymore. In 2009, 96 percent of banks worth over $50 billion offered free checking. Today only 34.6 percent do. (By contrast the number of credit unions proffering free checking dropped a mere 6.4 percentage points, from 85 to 78.6 percent.)

Couldn’t the banks be backed down from this strategy? After all, Bank of America was dissuaded from its universal $5/per month debit card fees by a passionate public outcry, and the awful publicity that came with it. But it is unlikely similar tactics can reverse the overall trend. BofA relented because its greed was too apparent—and it hurt everybody, no matter their income or banking habits. In future, the banks will just target smaller and more vulnerable populations, as Wells Fargo has.

Customers have responded to the big bank’s disregard for their business by flocking to local banks and credit unions (5.6 million customers moved their accounts as of February).  And it doesn’t just seem to be the Occupy Wall Street-inspired Bank Transfer day, or similar civic-minded acts of protest, that are leading customers toward smaller institutions, which have less overhead (reasonable CEO pay, for example) and therefore less incentive to rip off their customers. No matter their other political inclinations, no one likes having to keep a perpetual eye out for when their bank will try to screw them next.

On the national level, credit unions haven’t even had to advertise themselves as an alternative. Customer disgust and pure market incentives are all the advertisement they need. “With the Bank of America thing that happened last fall we really didn’t need to [reach out], people took that into their own hands,” said Patrick Keefe, vice president of communications for the Credit Union National Association. “Credit unions don’t have the resources to run out and start taking advantage of these situations. But we picked up 1.3 million members last year and got a big chunk of as a result of Bank of America.

Credit unions have been trying to address some of the disadvantages associated with their smaller size. The Philadelphia Federal Credit Union offers surcharge free ATM access at many other credit union ATMs across the nation, along with those of several prominent convenience stores, including 7-11. Online banking is routine too.

However, the significance of moving your money from a big bank to a credit union should not be overestimated. In a recent New York Times op-ed, Felix Salmon argues that as consumers “leave the big banks for smaller competitors, the too-big-to-fail crew will inevitably lose political clout — and, eventually, start shrinking.”

But Konczal is skeptical. He points out that if the big banks are as disdainful of ordinary consumers as these fees indicate, then they probably aren’t going to be too badly hurt by the exodus. Regular customers are not the banks' primary business and the only way they’ll be interested in continuing to serve our needs is if they can recoup the Dodd-Frank induced losses. "Bank of America and the rest are so locked on a course of action that has so little to do with their retail consumer relationships that it’s probably an afterthought to them,” Konczal says. “Given that the crisis and all the stuff we find really reprehensible was not in the retail banking sector that consumers put their money into, it’s hard to reform it through that direction. The real reform needs to happen through other spaces, derivatives market, securitization, conflicts of interest.”

But if moving your money to a credit union won’t make Bank of America or Wells Fargo small enough to fail, it is a rational consumer decision. Credit unions’ business model is not predicated on making a buck on your back, so no more stressing about where the next fee will come from. Making the switch may not be a revolutionary act, but it will certainly make your life easier.

Jake Blumgart is a freelance reporter-researcher based in Philadelphia. Follow him on Twitter.
 
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