What Happened When I Got a Job at a Soul-Crushing, Abusive Warehouse
Continued from previous page
In the center of the room, a video plays loudly and continuously on a big screen. Even more than you are hurting the company, a voice-over intones as animated people do things like accidentally oversleep, you are hurting yourself when you are late because you will be penalized on a point system, and when you get too many points, you're fired—unless you're late at any point during your first week, in which case you are instantly fired. Also because when you're late or sick you miss the opportunity to maximize your overtime pay. And working more than eight hours is mandatory. Stretching is also mandatory, since you will either be standing still at a conveyor line for most of your minimum 10-hour shift or walking on concrete or metal stairs. And be careful, because you could seriously hurt yourself. And watch out, because some of your coworkers will be the kind of monsters who will file false workers' comp claims. If you know of someone doing this and you tell on him and he gets convicted, you will be rewarded with $500.
The computers screening us for suitability to pack boxes or paste labels belong to a temporary-staffing agency. The stuff we order from big online retailers lives in large warehouses, owned and operated either by the retailers themselves or by third-party logistics contractors, a.k.a. 3PLs. These companies often fulfill orders for more than one retailer out of a single warehouse. America's largest 3PL, Exel, has 86 million square feet of warehouse in North America; it's a subsidiary of Deutsche Post DHL, which is cute because Deutsche Post is the German post office, which was privatized in the 1990s and bought DHL in 2002, becoming one of the world's biggest corporate employers. The $31 billion "value-added warehousing and distribution" sector of 3PLs is just a fraction of what large 3PLs' parent companies pull in. UPS's logistics division, for example, pulls in more than a half a billion, but it feeds billions of dollars of business to UPS Inc.
Anyhow, regardless of whether the retailer itself or a 3PL contractor houses and processes the stuff you buy, the actual stuff is often handled by people working for yet another company—a temporary-staffing agency. The agency to which I apply is hiring 4,000 drones for this single Amalgamated warehouse between October and December. Four thousand. Before leaving the staffing office, I'm one of them.
I'm assigned a schedule of Sunday through Thursday, 7 a.m. to 5:30 p.m. When additional overtime is necessary, which it will be soon (Christmas!), I should expect to leave at 7 or 7:30 p.m. instead. Eight days after applying, i.e., after my drug test has cleared, I walk through a small, desolate town nearly an hour outside the city where I was hired. This is where the warehouse is, way out here, a long commute for many of my coworkers. I wander off the main road and into the chamber of commerce to kill some afternoon time—though not too much since my first day starts at 5 a.m.—but I end up getting useful job advice.
"Well, what if I do start crying?" I ask the woman who warns me to keep it together no matter how awfully I'm treated. "Are they really going to fire me for that?"
"Yes," she says. "There's 16 other people who want your job. Why would they keep a person who gets emotional, especially in this economy?"
Still, she advises, regardless of how much they push me, don't work so hard that I injure myself. I'm young. I have a long life ahead of me. It's not worth it to do permanent physical damage, she says, which, considering that I got hired at elevensomething dollars an hour, is a bit of an understatement.