Go Away, Daddy! The Revolting Bob Parsons and His Toxic Internet Empire
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Parsons' objection to protecting consumers is a cherished value. As Dan Mitchell reported, Go Daddy has been guilty of arbitrarily yanking sites without notice from the web and has made it technically difficult for people to move their domain names.
Full disclosure, I had a run-in with his company a few years ago. Someone used my credit card information to hijack a Web site that I owned and had registered through Go Daddy, which also hosted the site. When I tried to address the issue, customer service basically told me: "tough sh*t, you'll have to sue the party." They refused to do anything at all to resolve the situation, and refused to take any responsibility for not protecting my Web site. The arrogance and dismissive attitude were breathtaking. I spent countless hours addressing the problem through legal channels. I now use Register.com. There's debate over which registrar is the best alternative, but many agree that any firm but Go Daddy is an improvement, and the good news is that many companies are currently offering transfer deals in the wake of the Go Daddy controversy. For instructions on how to move your domain name, click here. My experience, of course, is merely a personal anecdote, but check around and you may find similar stories.
Since Parsons announced the new private equity venture on July 1, 2011, Go Daddy surpassed the 50 million domain name mark. True, over 37,000 have moved their domain names since the Reddit-driven transfer day on December 29, but that's just a drop in Big Daddy's Bucket.
As his predecessor P.T. Barnum once put it, there's a sucker born every minute.
Lynn Parramore is an AlterNet contributing editor.