Why Do People Believe Stupid Stuff, Even When They're Confronted With the Truth?
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The last time you got into, or sat on the sidelines of, an argument online with someone who thought they knew all there was to know about health care reform, gun control, gay marriage, climate change, sex education, the drug war, Joss Whedon or whether or not 0.9999 repeated to infinity was equal to one – how did it go?
Did you teach the other party a valuable lesson? Did they thank you for edifying them on the intricacies of the issue after cursing their heretofore ignorance, doffing their virtual hat as they parted from the keyboard a better person?
No, probably not. Most online battles follow a similar pattern, each side launching attacks and pulling evidence from deep inside the web to back up their positions until, out of frustration, one party resorts to an all-out ad hominem nuclear strike. If you are lucky, the comment thread will get derailed in time for you to keep your dignity, or a neighboring commenter will help initiate a text-based dogpile on your opponent.
What should be evident from the studies on the backfire effect is you can never win an argument online. When you start to pull out facts and figures, hyperlinks and quotes, you are actually making the opponent feel as though they are even more sure of their position than before you started the debate. As they match your fervor, the same thing happens in your skull. The backfire effect pushes both of you deeper into your original beliefs.
Have you ever noticed the peculiar tendency you have to let praise pass through you, but feel crushed by criticism? A thousand positive remarks can slip by unnoticed, but one “you suck” can linger in your head for days. One hypothesis as to why this and the backfire effect happens is that you spend much more time considering information you disagree with than you do information you accept. Information which lines up with what you already believe passes through the mind like a vapor, but when you come across something which threatens your beliefs, something which conflicts with your preconceived notions of how the world works, you seize up and take notice. Some psychologists speculate there is an evolutionary explanation. Your ancestors paid more attention and spent more time thinking about negative stimuli than positive because bad things required a response. Those who failed to address negative stimuli failed to keep breathing.
In 1992, Peter Ditto and David Lopez conducted a study in which subjects dipped little strips of paper into cups filled with saliva. The paper wasn’t special, but the psychologists told half the subjects the strips would turn green if he or she had a terrible pancreatic disorder and told the other half it would turn green if they were free and clear. For both groups, they said the reaction would take about 20 seconds. The people who were told the strip would turn green if they were safe tended to wait much longer to see the results, far past the time they were told it would take. When it didn’t change colors, 52 percent retested themselves. The other group, the ones for whom a green strip would be very bad news, tended to wait the 20 seconds and move on. Only 18 percent retested.
When you read a negative comment, when someone shits on what you love, when your beliefs are challenged, you pore over the data, picking it apart, searching for weakness. The cognitive dissonance locks up the gears of your mind until you deal with it. In the process you form more neural connections, build new memories and put out effort – once you finally move on, your original convictions are stronger than ever.