Students Aren't Customers; Education Is Not a Commodity

Hardly a week goes by without dire headlines about the failure of the American education system. Our students don't perform well in math and science. The high-school dropout rate is too high. Minority students are falling behind. Teachers are depicted as either overpaid drones protected by tenure or underpaid saints at the mercy of deskbound administrators and pushy parents.

Unfortunately, all such headlines collectively fail to address a fundamental question: What is education for? At so many of today's so-called institutions of higher learning, students are offered a straightforward answer: For a better job, higher salary, more marketable skills, and more impressive credentials. All the more so in today's collapsing job market.

Based on a decidedly non-bohemian life -- 20 years' service in the military and 10 years teaching at the college level -- I'm convinced that American education, even in the worst of times, even recognizing the desperate need of most college students to land jobs, is far too utilitarian, vocational, and narrow. It's simply not enough to prepare students for a job: We need to prepare them for life, while challenging them to think beyond the confines of their often parochial and provincial upbringings. (As a child of the working class from a provincial background, I speak from experience.)

And here's one compelling lesson all of us, students and teachers alike, need to relearn constantly: If you view education in purely instrumental terms as a way to a higher-paying job -- if it's merely a mechanism for mass customization within a marketplace of ephemeral consumer goods -- you've effectively given a free pass to the prevailing machinery of power and those who run it.

Three Myths of Higher Ed

Three myths serve to restrict our education to the narrowly utilitarian and practical. The first, particularly pervasive among conservative-minded critics, is that our system of higher education is way too liberal, as well as thoroughly dominated by anti-free-market radicals and refugee Marxists from the 1960s who, like so many Ward Churchills, are indoctrinating our youth in how to hate America.

Nonsense.

Today's college students are being indoctrinated in the idea that they need to earn "degrees that work" (the official motto of the technically-oriented college where I teach). They're being taught to measure their self-worth by their post-college paycheck. They're being urged to be lifelong learners, not because learning is transformative or even enjoyable, but because to "keep current" is to "stay competitive in the global marketplace." (Never mind that keeping current is hardly a guarantee that your job won't be outsourced to the lowest bidder.)

And here's a second, more pervasive myth from the world of technology: technical skills are the key to success as well as life itself, and those who find themselves on the wrong side of the digital divide are doomed to lives of misery. From this it necessarily follows that computers are a panacea, that putting the right technology into the classroom and into the hands of students and faculty solves all problems. The keys to success, in other words, are interactive SMART boards, not smart teachers interacting with curious students. Instead, canned lessons are offered with PowerPoint efficiency, and students respond robotically, trying to copy everything on the slides, or clamoring for all presentations to be posted on the local server.

One "bonus" from this approach is that colleges can more easily measure (or "assess," as they like to say) how many networked classrooms they have, how many on-line classes they teach, even how much money their professors bring in for their institutions. With these and similar metrics in hand, parents and students can be recruited or retained with authoritative-looking data: job placement rates, average starting salaries of graduates, even alumni satisfaction rates (usually best measured when the football team is winning).