PEEK

Time Warner COO: You WANT to Pay More for Internet Service

COO Landel Hobbs claims that customers want a "tiered" pricing system for Internet use.

Time Warner Cable recently expanded its infuriating new "tiered" pricing system to markets in Texas, North Carolina and New York. Under the program, customers sign up for differently priced plans; users who use more bandwidth than their chosen plan allows are charged extra.

Company flacks have been hard at work trying to convince everyone that the scheme is intended to benefit customers who don't use as much bandwidth as high-traffic users.

But, anyone who’s ever used the Internet can probably surmise that Time Warner’s motives are not entirely altruistic -- the company has been excoriated online and by customers.

How has Time Warner responded to criticism? COO Landel Hobbs issued a statementusing homey metaphors, entirely unsubstantiated claims and absolutely no actual information to convince you, the Time Warner customer, that you want the company to institute usage caps:

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