World's Worst Job? Meet the Couple Who Clean Up After Messy Deaths

When I saw the face in the blood, everything froze for a moment. The blood was everywhere -- puddled and smeared, vivid and viscous, red and black on the floor and brown on the bathtub, where someone who couldn't go on anymore had ended their anguish. One cannot help but imagine it: the despair, the decision, the penetration, the shock at the force with which one's own blood can flow, the weakening, the collapse and finally the fall, the face coming to rest, hopefully with some gentleness, on the lip of the tub to die.

I didn't see the face in the photo at first. It had to be pointed out to me, like Dalí's "Slave Market With the Disappearing Bust of Voltaire," the optical-illusion painting in which you see two women and then someone points out, "No, it's a face, see it?" and then the face is all you can see. This ghostly imprint, left when the body was lifted away from the tub, is now all I can see in this photo. It's disturbing on a primal level, evoking the quiet knowledge that anyone can succumb to hopelessness. Despair is so heartlessly democratic. I feel sure it's the most haunting face I'll ever see.

But this is just day one. And this is just a photo. Carmen Velazquez is the one who pointed that face out to me. She's also the one who cleaned up the blood.

"This is the reality of what happens when somebody gets killed. This is what the family deals with," she says, showing me photo after photo: murder-suicides, home invasions and natural deaths in which the body lay undiscovered for days. Carmen, 52, is the owner of Orlando-based Biohazard Response, an "accident, blood, crime, death and trauma scene cleanup" company that she started five years ago. Carmen's husband, Michael Nestved, 48, is an 18-year veteran of the cleaning business. Along with nine employees (five contract workers; four employees on call), they remove the terrible debris of approximately three scenes of varying magnitude every week.

"You're seeing these people at the worst time of their lives," says Carmen, who was inspired to start Biohazard Response while doing community work for Harbor House, an organization that advocates for and works with victims of domestic violence. At the time she was dating Michael, who was working in a carpet-cleaning business. Feeling a calling to bring compassion to an aspect of victims' lives that she felt was lacking, she put the two pursuits together and started her business, cleaning up the aftermath of violence and of nature. (Carmen still works full-time in the Orange County Clerk of Courts office as a customer-service administrator.)

"Nobody thinks anything is going to happen to them, that somebody in your family is going to commit suicide" or that some other calamity will strike, she says, and of course you can't be prepared for every emergency. But what you should know is this: If a violent crime or a death occurs on your property and causes a mess, you're responsible for the cleanup. An ambulance will remove the injured, the coroner will bear away the dead, but whatever is left behind is up to you. And honey, there are some things you just can't Febreze.

. . .

"The most horrible thing in their life happens to them … they come across a dead body in their house," says Jan C. Garavaglia, M.D., aka "Dr. G: Medical Examiner," who lends her name and expertise to the forensics TV show on Discovery Health and is chief medical examiner for District Nine (Orange-Osceola). The ME's office will provide a list of cleanup services to those in need, though being a government agency they cannot recommend any one in particular. (There are 19 on the list for the Central Florida area). You can also contact the American Bio-Recovery Association, an international network of companies, for information about what service a consumer might need for his or her situation and how to go about getting it. On the ABRA website (www.americanbiorecovery.com), for example, you'll find that your homeowners insurance will probably cover the expense of biohazard cleaning. "Everybody will try to help them through it," Dr. G. says. She would suggest employing a professional, "because it's a tough, tough thing to do."