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“The Tinkerers”: How corporations kill creativity

A few years ago I engaged my then two-month-old smartphone, a BlackBerry of some sort or another, in a very nontechnical road test: I sat on it. I only noticed the damage when one afternoon I reached to check my email. The small screen, usually jittering and scrolling with plenty of new messages, was suddenly a disconcerting Technicolor swirl with a huge black spot in the middle.

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