Macy’s and Barneys introduce “Customer’s Bill of Rights” to address racial profiling
Following a high profile incident of racial profiling at Barneys New York (and a series of similar allegations from other shoppers at other stores), several department stores have introduced a "Customers' Bill of Rights" in an apparent effort to prevent similar incidents, but also, one assumes, to ward off additional negative press.
The document was created with input from the Rev. Al Sharpton and other civil rights leaders and signed off on by executives from Barneys, Macy’s, Saks Fifth Avenue, Bergdorf Goodman, Lord & Taylor and other stores.
"Profiling is an unacceptable practice and will not be tolerated,” reads the document in part. “Employees who violate the company’s prohibition on profiling will be subject to disciplinary action, up to and including termination of employment.”
While Sharpton and others have hailed it as the first document of its kind in retail, several others have criticized it as a cheap marketing ploy. Both may be right.
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