AlterNet: E-mail: Even More AmazonFAIL: 'It was the French! Seriously!' How Not to Handle a Social Media Rampage

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Even More AmazonFAIL: 'It was the French! Seriously!' How Not to Handle a Social Media Rampage
http://www.alternet.org/blogs/media/136579/

Amazon is blaming their PR nightmare on their French brethren.
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