Home
Archive
Newsletters
Video
Blogs
Discuss
About
Search
Donate
Advertise
  • AlterNetYour turn

Support AlterNet
Do you value the information you're getting from AlterNet? Please show your support with a tax-deductible donation.


Feedback
Tell us how we're doing.

Advertisement
Advertisement

Hotel Owner Tells "Spanish" Employees to Change Their Names and "Speak Only English"

Posted by Amanda Terkel, Think Progress at 5:00 AM on October 27, 2009.


Larry Whitten further angered the community by referring to locals as "mountain people" and "potheads who escaped society"

Share and save this post:

      

      

Share on Facebook       

AlterNet Social Networks:
follow us on twitter
find us on Facebook

Got a tip for a post?:
Email us | Anonymous form

Get PEEK in your
mailbox!

 

The AP reports that in Taos, NM, hotel owner Larry Whitten is under fire for his treatment of his Hispanic employees:

After he arrived, Whitten met with the employees. He says he immediately noticed that they were hostile to his management style and worried they might start talking about him in Spanish.

"Because of that, I asked the people in my presence to speak only English because I do not understand Spanish," Whitten says. "I've been working 24 years in Texas and we have a lot of Spanish people there. I've never had to ask anyone to speak only English in front of me because I've never had a reason to." [...]

Then Whitten told some employees he was changing their Spanish first names. Whitten says it's a routine practice at his hotels to change first names of employees who work the front desk phones or deal directly with guests if their names are difficult to understand or pronounce.

"It has nothing to do with racism. I'm not doing it for any reason other than for the satisfaction of my guests, because people calling from all over America don't know the Spanish accents or the Spanish culture or Spanish anything," Whitten says.


Whitten eventually fired many Hispanic several employees for being "hostile and insubordinate." He further angered the local community when he referred to people in the town as "mountain people" and "potheads who escaped society" during interviews with the press. Watch a video of an August protest against Whitten (which includes one employee named Marcos revealing that he was fired when he refused to change his name to "Mark" or "Bill"):


 

Digg!

Tagged as: xenophobia, nativism, larry whitten, english only

Amanda Terkel is Deputy Research Director at the Center for American Progress and serves as Deputy Editor for The Progress Report and ThinkProgress.org at the Center for American Progress.


Hard-liners Peddle Zombie Lies About Immigrants and Crime
A new report flies in the face of 100 years of data showing immigrants are less likely to commit serious crimes than the native-born.
Post by Walter Ewing. November 22, 2009.
Tiny Michigan Town Tells Liz Cheney to Take her Fearmongering Elsewhere
Someplace where they're all wusses.
Post by BarbinMD. November 21, 2009.
Utah Lawmaker: I Don't Mind "the Gays," but "I Don’t Want ‘Em Stuffing it Down My Throat all the Time"
"Certainly not in my kid's face."
Post by Zaid Jilani. November 20, 2009.
Advertisement
Comments Turn comments off sitewide Give us feedback »
Tools: [Post a new comment] [Login] [Signup] View:
While this guy can't be defended...
Posted by: Louisa on Oct 27, 2009 5:58 AM   
Current rating: 4    [1 = poor; 5 = excellent]
I have to voice my agreement that people employed in the United States should speak mainly English on the job unless they are specifically speaking to a foreign language speaking person that is also speaking to them in that language. Coworkers should not speak in a foreign language that is unknown to the people around them - in almost every context conceivable that is considered quite rude.

FWIW, I speak Spanish fluently. The employees whose work I oversee speak English and also Spanish at times. If they are speaking Spanish and there is an English speaking person nearby I ask them to either refrain from extraneous conversation or to speak English so that the other person can also understand it and join in, or at least not feel excluded.

Certainly, I think that every citizen and serious resident of the United States should speak English. BTW, I am Latino in my ethnic origin. And no, I don't despise my own Spanish heritage.

I'm just not a totally rude a$$hat that excludes others from my conversations.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: While this guy can't be defended... Posted by: El Hombre Malo
Hmmm...
Posted by: JoshuaLudd on Oct 27, 2009 6:34 AM   
Current rating: 3    [1 = poor; 5 = excellent]
.. he keeps referring to them as Spanish... I guess he didn't get the memo on the name of the state he is living in... New MEXICO.

Its not pure racism... its a frothy mix of racism and utter and complete stupidity.

Hopefully some of his employees will sue his dumb ass, because it is very obvious racial descrimination when you ask Marcos to change his name to Mark or Bill because its too "spanish".

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Hmmm... Posted by: St. Luke
Differing Attitudes
Posted by: ProgressiveManiac on Oct 27, 2009 7:09 AM   
Current rating: 4    [1 = poor; 5 = excellent]
Before the U.S. captured it in the Mexican war, New Mexico was part of Mexico. Not surprisingly, many of the people who lived there spoke Spanish and chose not to leave when their birthplace became a U.S. territory. In fact the people of the smaller communities of New Mexico were, for many years, nearly all descendants of these Mexican people and they nearly always conversed in Spanish.

Throughout the southwest it is not uncommon to hear people speaking in Spanish. Sometimes in the northeast or in the south (particularly Louisiana) you hear people speaking in French. There are communities in several large cities where you hear Cantonese or Mandarin spoken and on the west coast you sometimes hear Tagalog, Japanese or Korean spoken. For myself, I never find this offensive. If I speak any of the language it is a chance to practice listening or if not it is still rather interesting to hear an unfamiliar pattern of speech.

A hotel manager in Taos should realize that some of the tourists may find that hearing some Spanish is one of the things that provides local color to their visit. It may be part of the reason they came for a stay in Taos.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Differing Attitudes Posted by: PJAW
» RE: Differing Attitudes Posted by: Betty1950
» RE: Differing Attitudes Posted by: Sekhmetnakt
Time for the U.S. to Go Bilingual
Posted by: tlwinslow on Oct 27, 2009 7:15 AM   
Current rating: 5    [1 = poor; 5 = excellent]
Instead of trying to "please his customers" by covering up his employees origin, he would do better by flaunting it, advertising "Spanish and English spoken here". As the 21st century ticks on, it's time for the U.S. to finally accept the existence of Spanish-speaking people and learn to share the New World with them as equals, starting with the Megamerge Dissolution Solution of incorporating Mexico into the U.S. as 10+ new states, turning states like N.M. and Texas into gateways to development of Mexico's 760K sq. mi. of territory. Read the original proposal at http://go.to/megamerge

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Poor guy.
Posted by: PJAW on Oct 27, 2009 7:16 AM   
Current rating: 5    [1 = poor; 5 = excellent]
He obviously has trouble getting along with a lot of people. I would suggest that he exploit his personality quirks by joining the local theatre group (Taos must have one) and trying out for the role of Captain Queeg in "The Caine Mutiny". I think he could give Humphrey Bogart a run for his money in that part. And people would assume he was "acting", shower him with praise (something he apparently gets little of) and change his life forever. I'm thinkin' he might like wearing makeup too, and this would give him a legitimate outlet for that.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Taos has a different culture
Posted by: ellspouses on Oct 27, 2009 7:28 AM   
Current rating: 5    [1 = poor; 5 = excellent]
Taos has been a multi-cultural community for centuries. There are still small towns in northern New Mexico where Spanish is the dominant langauge, at least partly due to the fact that the citizens are largely Hispanic.
I'm surprised that anyone would invest in the purchase of a business without learning about the community that it's in. A little due diligence might have avoided this.
I've read several articles about this, and it appears that this guy is a "my way or the highway" sort. He's probably been difficult to work for anywhere he's been.
Taos has always been a little off center, but that's one of the cool things about it. People come to Taos from all over the world, and I doubt that few of them would have problems talking to a "Marcos" instead of "Mark".
Hopefully before this guy purchases another hotel he'll check into the community it's in.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Taos has a different culture Posted by: Old Skeptic
we all have funny names
Posted by: wrinklemomma on Oct 27, 2009 7:30 AM   
Current rating: 5    [1 = poor; 5 = excellent]
I can't believe that in America today, this nutbag can say a word about hard-to-pronounce names. I live in an area with a large Eastern European ethnic popuplation. I don't even GUESS at how some surnames are pronounced. I watch the NFL and college football and wondered where some of those guys parents got their first names from, and let's not forget Chad Ochocinco. Creative spellings and inventions of names gives elementary school teachers the fuzzy fits every year. How Americans, who get used to these things, would find a few Spanish names too tough to deal with is beyond me. "They're talking about me, they're talking about me". The guy sounds a touch paranoid, methinks.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

IT'S REALLY ABOUT GOOD MANNERS
Posted by: VZEQICVA on Oct 27, 2009 7:56 AM   
Current rating: 3    [1 = poor; 5 = excellent]
It's rude to exclude people from a conversation,right in front of them. Imagine yourself in a hospital with a doctor discussing YOU with a nurse in a foreign language. You wouldn't like it. I live in New Jersey which is still a melting pot. It's not possible to accomodate everyone. There are always exceptions, but for the most part, English is the language. I don't think the man is being unreasonable. What if he hires someone who only speaks German? Then what? It starts to sound like an episode of "Monty Python". ANNA

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: IT'S REALLY ABOUT GOOD MANNERS Posted by: El Hombre Malo
» RE: IT'S REALLY ABOUT GOOD MANNERS Posted by: Old Skeptic
» RE: IT'S REALLY ABOUT GOOD MANNERS Posted by: El Hombre Malo
» RE: IT'S REALLY ABOUT GOOD MANNERS Posted by: El Hombre Malo
Complicated
Posted by: g on Oct 27, 2009 7:59 AM   
Current rating: 4    [1 = poor; 5 = excellent]
As an American citizen who moved from Italy and is an Italian native speaker, I agree in principle that people who move here have the responsibility to learn the language (although the US does NOT have an official language). I also believe that, in general, it is rude (as well as counterproductive) to speak a foreign language in front of your supervisor who does not speak or understand it. To say that *he* has the responsibility to learn Spanish is unreasonable. I work and live in Texas, where we have a large Hispanic population. I learned English. Do I also learn Spanish? Do people who live and work in Manhattan have an obligation to learn Spanish, Mandarin, Vietnamese, Korean, Italian, etc.? This is ridiculous.
This being said, the guy's clearly an ass who uses his profession to cover up his racism (if he dislikes the people there, why did he move to Taos? If he likes conservative crackpots better, he should move to Lubbock!). And it's pretty ironic that Americans, who are sooooo keen on the obligations of foreigners in their country (especially Hispanics) almost never bother to learn the language when *they* visit a country abroad. They just gripe and complain that no one speaks English...

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Complicated Posted by: tonynsc
» RE: Complicated Posted by: DaBear
» RE: Complicated Posted by: Sekhmetnakt
This is why we don't like Texans in New Mexico
Posted by: outlander55 on Oct 27, 2009 8:40 AM   
Current rating: 5    [1 = poor; 5 = excellent]
I live just outside Albuquerque and go to Taos frequently. I've stayed at this hotel and NEVER had a problem with the staff. They were always warm and friendly. I am an anglo and do not speak spanish, but have NEVER had problems communicating. They all speak english for the most part. I WILL NOT STAY AT THIS RACISTS' HOTEL EVER AGAIN.
Texans come to New Mexico and treat the hispanics as second class citizens, expecting them to bend to the Texan will. They are arrogant and rude to say the least.
For all I care, Mr. Whitten can go back to Texas and fall in a hole, never to be heard from again.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

WHAT A MAVERICK!
Posted by: civilsavage on Oct 27, 2009 8:43 AM   
Current rating: 5    [1 = poor; 5 = excellent]
oh man, this is hilarious! being from new mexico and knowing well enough what the cultural atmosphere is like in the rio grande corridor i can't imagine this guy (and his team of mavericks) enjoying very much success. in only a few news pieces and one taped interview he manages to undermine the cultural heritage and history of taos and north central new mexico (by being completely ignorant and dismissive about it), downplay the concerns of former employees (excusing them as "old habits" and the results of being "spoiled") and with an out-dated "the cavalry's here to save the fort" mentality to boot... could it be? is this living satire?

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» I know! Jeebus... why can't... Posted by: JoshuaLudd
» RE: WHAT A MAVERICK! Posted by: theallegro
I Bet He Doesn't Check SS Numbers
Posted by: wobblies on Oct 27, 2009 9:37 AM   
Current rating: 5    [1 = poor; 5 = excellent]
He needs the cheap labor.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Typical Texan businessman
Posted by: phatkhat on Oct 27, 2009 9:39 AM   
Current rating: 5    [1 = poor; 5 = excellent]
I have strong feelings about the language issue, because I lived in a "foreign" country for many years. No matter how long, nor how fluently I spoke the language, it was still more natural to speak English to other English speakers - as long as no locals were included in the conversation.

But over many years, in my travels, I learned that most of the Texas business men would appear in other places complete with cowboy boots and hats, and loud as hell. It was sort of "Lookit me! I'm a big business man from the big state of Texas!" Obnoxious.

What the jackass is worried about - with good reason, with his attitude - is that they are talking about him. Sounds like he came in with his X management style into a business with a Y management culture. Bad boogie.

And, having been to Taos, it is a wonderful, multicultural place, and very special. Don't turn it into Texas!

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: Typical Texan businessman Posted by: Old Skeptic
» RE: Typical Texan businessman Posted by: Old Skeptic
THe Hispanic Employees' Point of View
Posted by: Paul1939 on Oct 27, 2009 12:01 PM   
Current rating: 2    [1 = poor; 5 = excellent]
is a huge, steaming pile of crap. First of all, Taos is a community dependent of tourism. Second, the place where they worked had gone out of business twice before the new owner purchased the property. Third, the manner in which the business was previously run was not working and changes were clearly needed. Fourth, doesn't appear any laws were being broken by the owner, but who knows how many illegal aliens had been employed there. Fifth, no one was forced to work there; and since the demonstrators had no desire to go back to work there, they should just move on.

When I stay at a motel or other accommodations in the US I expect to be able to talk with staff in clear, understandable ENGLISH. If I can't understand staff when I book reservations, I go elsewhere. If I can't understand staff once I get there, I go ELSEWHERE. We have vacationed several time in Albuquerque and Taos, and I never heard staff talking in Spanish (or Mexican if hispanics prefer) in our presence that was both at the motels and the restaurants.

What's the big deal about changing your first name for business purposes? Hell I spent 20 years in the Army where they pretty much threw my given name away and gave me another one which was change again from time to time if I did my job very well. My first name went from Paul to Private, to Corporal, to Sergeant, to Lieutenant, to Captain, to Major. Hell I loved it when they changed my first name!

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

Santa Fe older than Jamestown and Plymouth
Posted by: CJC on Oct 27, 2009 5:02 PM   
Current rating: 3    [1 = poor; 5 = excellent]
What an ignoramus.
If some of his employees were descendants of the local Native American populations and/or the first European settlers to arrive they've been in Taos longer than his Anglo ancestors in Texas. I hope there's a boycott of the hotel.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

I live in Taos about a half mile from “The Whitten Inn”.
Posted by: saywhat on Oct 27, 2009 5:49 PM   
Current rating: 5    [1 = poor; 5 = excellent]
This town has to be lived in to be believed. Anyway, just an aside on Mr. Whitten, in an article in the local paper, “The Taos News” about this affair was a quote from the front desk clerk at the hotel. She told the reporter that Mr. Whitten called her Buckwheat a few times. The next week on the sign out side was, Front Desk Person Needed. This place is a joke. Except for the people who live here.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

This type of guy does the same abroad
Posted by: Swatopluk on Oct 28, 2009 5:47 AM   
Current rating: 5    [1 = poor; 5 = excellent]
US companies abroad often have the same policy, i.e. the natives are expected to speak only English on company property independent on whether it's work related or not. To use English as the business language may make sense but to require it even in private conversations (e.g. during work breaks) is not just silly but arrogant. But what's even worse is, when foreign companies in their own country adopt the same (e.g. there are German companies with 100% German employees that nonetheless require the sole use of English because 'it's international').
There are also tons of anecdotes about US Americans* abroad that complain that people in the streets use a language they don't understand and that they can't read signs etc. for the same reason.

*as opposed to e.g. Canadians

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

This...is unreal!!!
Posted by: Dak on Oct 28, 2009 1:49 PM   
Current rating: 5    [1 = poor; 5 = excellent]
A Louisiana judge who refuses to marry interracial couples; ...the state of Texas that has no qualms in executing innocent people; Mississippi is a state unto itself; and NOW this anomaly in new MEXICO. Are the entire southeastern, mid-south, and southwest states nuckin' futz?? What ON EARTH is in your drinking water down there??? God help us... the Mississippi River runs north (ohhhh crap!!!)
I am just in shock... if it isn't one thing, it's another in the lower (or lowest) south. This defies description. If the Hispanic/Latino population is in the very least responsible for a low percentage of crime, they certainly have the correct foundation to rest upon and more than enough reason. This man ought to be wiped out with a nuclear eraser. I mean... C'MON!!!

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

» RE: This...is unreal!!! Posted by: Old Skeptic
» RE: This...is unreal!!! Posted by: Sekhmetnakt
Perhaps . . .
Posted by: yesman on Oct 28, 2009 10:41 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
. . . Mr. Whitten should change his name from Larry to Dimwit or Dipshit.

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]

links of london
Posted by: linksoflondon00 on Nov 6, 2009 4:37 PM   
Current rating: Not yet rated    [1 = poor; 5 = excellent]
links london Charms links london Charms links london new arrival links london new arrival links london Pendants links london Pendants links of london Rings links of london Rings links london Necklaces links london Necklaces links london Bracelets links london Bracelets links london Silver Chain links london Silver Chain links of london Ring links of london Ring links london Earrings links london Earrings links of london Pendants links of london Pendants links of london Pendant links of london Pendant links of london Silver Chain links of london Silver Chain links of london Earring links of london Earring links of london Earrings links of london Earrings links of london new arrival links of london new arrival links london Sweetie Bracelets links london Sweetie Bracelets links london Friendship Bracelets

[« Reply to this comment] [Post a new comment »] [Rate this comment: 1 - 2 - 3 - 4 - 5]